troubleshooting-faq

From Bitmunk

Contents

WebBuy

If you have made a purchase from the Bitmunk website via our WebBuy service and are having trouble with your download this information may help.

What is supposed to happen when I do a WebBuy?

When you make a purchase you will see a web page with a download link and be emailed a confirmation link with that same download link. Using this link will download a zip file to your system. Inside this zip file are the files you purchased.

It is recommended you first save the zip file and then uncompress it. This will avoid potential issues with partial downloads and unzip temporary files.

Make sure to save your purchases somewhere safe.

Which browser should I use when I WebBuy?

The best tested browser is Mozilla Firefox. If you are using Microsoft Internet Explorer it is highly recommended to get the latest service packs or latest browser version. You may also want to try the latest version of Firefox. Other standards HTTP/1.1 compliant browsers such as Safari and Opera should also work.

Specifically for IE6 the following bug may apply:

UNIX users can also use HTTP/1.1 command line tools such as cURL. However, be aware that WebBuy uses Content-Disposition headers to specify the filename. cURL does not yet understand these headers so you may want to explicitly specify an output zip filename.

What about firewalls?

Downloads use a secure connection based on SSL. Make sure your security settings and firewall allow SSL connections on non-default ports.

Also make sure your security settings and firewall allow you to accept the Bitmunk security certificate if needed.

PeerBuy / Bitmunk Personal Edition

If you are having trouble with the Bitmunk Personal Edition (the Firefox plugin) or have other PeerBuy issues please check the answers below.

I can't login.

  • Do you have a Bitmunk account? If not, then please create an account first.
  • Do you see the login form with username and password boxes? If not you may have JavaScript or Flash blocked. Both JavaScript and a recent version of Flash (version 10 or greater) are required (why?). Check your web browser JavaScript settings and any Flash blocker plugins you may have installed.

Where are my files?

From the settings page you can control where your downloads are saved. When a download is complete it should also show where it was saved. The location varies depending on your platform (Mac OS, Linux, Windows).

I tried everything on here and it still doesn't work, what now?

If you are still having trouble then please submit a support request from your account page or email us. To help us help you please consult our guide on support requests.

Retrieved from "http://bitmunk.com/wiki/troubleshooting-faq"

This page was last modified on 2 August 2009, at 02:29. This page has been accessed 1,447 times.